Support & Error Reporting
Help with Plaza Development Group websites, applications, systems, and services.
Before submitting a ticket
Before submitting a ticket, please try a hard refresh of your browser (press Ctrl + F5 on Windows) to see if that resolves the issue. If you are still experiencing problems with broken links, software, or any Plaza Development Group system, submit a support ticket below.
Products & Services
Plaza Development Group
Website, company services, forms, account access, and general PDG technical support.
Get helpENID Weather
Forecasts, radar, alerts, weather data, cameras, location services, and ENID Weather web features.
Get helpENID Weather App
Installation, updates, crashes, permissions, mobile location problems, and Android app support.
Get helpSystem Status
Types of Issues to Report
Broken Links
Links that fail to load, return an error, or redirect to the wrong location.
Get helpIT & Security
Pages not loading properly, security concerns, suspicious behavior, plugin errors, or site-code problems.
Get helpCritical Issues
Outages or severe problems affecting the Weather System, Storm Chasing System, or another major PDG service.
Get helpOther
For any unlisted problem, select Other on the support ticket and provide a detailed description.
Get helpWhat to Include in Your Ticket
To help us investigate and resolve the issue as quickly as possible, include as much of the following information as you can:
Your device and browser type (for example: mobile, Mac, PC, Chrome, Edge, Firefox, or Safari).
Screenshots of the error or unusual behavior, if possible.
The exact URL of the problematic webpage, when applicable.
The approximate date and time the problem occurred.
What you expected to happen and what actually happened.
Any error message, error code, or support number shown on screen.
Security or Critical Service Issue?
Use the Critical or IT Security classification only for serious outages, suspected unauthorized access, exposed information, major service failures, or other urgent security concerns. Never submit passwords, authentication codes, private keys, or other secret credentials in a support ticket.
Still Need Assistance?
If the problem is still occurring, submit a support ticket. Detailed reports help Plaza Development Group diagnose problems faster.
Submit Support Ticket